Nothing is invoiced to you until a container has shipped, so the first four steps cost you a specification and the time it takes to read what comes back.
01 — Understand your requirements
Range, volume, target price, season, certification, and the tolerance you will not move on. We say plainly whether we already hold factories for it, and what is missing if we do not.
02 — Identify and verify suppliers
Three to five names, each one visited on site, each with its audit sheet, its capacity in the peak month and its position on origin. If the right factory is not in our register yet, we go and find it rather than send you the nearest thing on the list.
03 — Compare quotes and negotiate
The same specification priced by every factory on the list, so the numbers are comparable rather than merely collected. Then the negotiation, in Vietnamese, against the cost breakdown behind each price.
04 — Manage samples and quality
Prototype, counter-sample, written tolerances, and the origin file built with the factory while the wood is still being cut. What you approve is the reference for everything that follows.
05 — Follow production and delivery
Weekly against the plan, inspection in the factory before the container is sealed, then the documents, the booking and the arrival. Afterwards, a written record of dates, defects and how anything that went wrong was settled.